mossy-moss

Delivery FAQs

  • Delivery hours are 10am-8:00pm, Monday-Saturday, Sunday 10am-7:00pm. Delivery orders must be completed by 8pm, pick up orders before 8:45pm as in-store services close at 9pm.

  • You will receive a text when you order is ready to pick-up. Upon arrival at the shop, follow the link to type in your vehicle description and hit "I'm here"! A staff member will be out to your car with your order momentarily. Please have your ID and payment card ready. This is a great low contact option for our wiser or immunocompromised community members. Please remain in your vehicle while awaiting our staff. If you'd like to arrange payment in advance, call the shop after placing your order.

  • Yes. We offer 10% off our customers 60+ years of age, and to veterans with military ID. At checkout, click "Add a promo code" and enter 'wisdom' or 'veteran' into this field. Our minimum order of $30 must be met, including your discount, to order for free delivery.

  • We aim to be as quick as a lightning sloth! There are many steps we must complete for state compliance before routing your order for delivery. We hope to arrive 60 to 90 minutes after your order.

  • Yes! OLCC regulations require that we verify your legal name on your order ticket versus the name listed on your identification.
    Don't go by the name on your ID? OLCC rules state that the name on your ID needs to match the name on your order, however, if you would like us to refer to you as your chosen name please include that in the 'Special Instructions' box on the checkout screen and we'd be happy to oblige!

  • YES! MOSS CROSSING has been licensed for delivery by the OLCC.

  • No. According to OLCC law, the individual who placed the order must be present to accept the order with valid ID to confirm the age of the purchaser. If the person who placed the order is not present, we are required to void your order and return the product to the shop.

  • At the moment, we are not charging any extra fees for delivery. Minimum delivery is $30.

  • We will deliver in a discreet manner in an unmarked car with your privacy in mind.

  • YES! Choose the Debit option on Dutchie. We will bring a card reader to your location and run the transaction at the time of delivery. We can also process advanced payments at your request. Please have your chip card ready to process when we arrive. We cannot process card payments on VISA gift cards or cards that do not have a chip.

  • Oregon State Law requires all recreational users to pay 20% tax on all cannabis products. We will include those on the price of each item that requires the tax. If you are a medical patient, enter your valid card info and be prepared to show your card at the door to receive your purchase tax-free.

  • Must be 21+ years old with valid ID, or 18+ with a current OMMP Medical Card. Deliveries are limited to the Eugene city limits (see map) and must be to a known residential address. Dorms, hotels or other commercial business addresses are not eligible.

  • When ordering, put your OMMP card # and expiration date in the "Special Instructions" field and we will remove the OR Tax requirement for the transaction and make sure your amount due does not include tax.

  • YES! In the "Special Instructions" field, enter your loyalty card # and we'll apply the transaction to your loyalty points.

  • YES! This is encouraged and you are able to add a tip to a credit card order or with cash upon delivery.

  • As new items are available or others are sold out, we'll keep this menu as up to date as possible! If you have questions about a specific product, give us a call at 541-636-3724.

  • Absolutely! Just choose the option to "Pickup" and we can get your order ready for you in advance to avoid any possible waits at the shop during operating hours.

  • Dutchie is an online ordering platform where users can type in their address, view dispensaries available in their area and place an order for delivery or pick up. Once an order is placed, the dispensary receives, confirms and prepares the order for pickup or delivery. If you need help with your order, please call us at 541-636-3724.

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