FREQUENTLY ASKED QUESTIONS - DELIVERY
+ When does MOSS CROSSING deliver?
Delivery hours are 10am-7:30pm, Monday-Saturday, Sunday 11am-6:00pm.
+ How long does delivery take?
We aim to be as quick as a lightning sloth! We hope to arrive 30 to 45 minutes after your order.
+ Is it really legal and OK to have cannabis delivered to my doorstep?
YES! MOSS CROSSING has been licensed for delivery by the OLCC.
+ Can someone else accept the order for me?
No. According to OLCC law, the individual who placed the order must be present to accept the order with valid ID to confirm the age of the purchaser. If the person who placed the order is not present, we are required to void your order and return the product to the shop.
+ Is there a delivery fee?
At the moment, we are not charging any extra fees for delivery. Minimum delivery is $30.
+ Will my neighbors know I'm getting a cannabis delivery?
We will deliver in a discreet manner in an unmarked car with your privacy in mind.
+ Can I use a credit card?
YES! Choose the Debit option on Dutchie. We will bring a card reader to your location and run the transaction at the time of delivery. Please have your chip card ready to process when we arrive. We cannot process card payments on VISA gift cards or cards that do not have a chip.
+ How do we pay the OR State cannabis tax?
Oregon State Law requires all recreational users to pay 20% tax on all cannabis products. We will include those on the price of each item that requires the tax. If you are a medical patient, enter your valid card info and be prepared to show your card at the door to receive your purchase tax-free.
+ Who is able to get delivery from MOSS CROSSING?
Must be 21+ years old with valid ID, or 18+ with a current OMMP Medical Card. Deliveries are limited to the Eugene city limits (see map) and must be to a known residential address. Dorms, hotels or other commercial business addresses are not eligible.
+ What do I do if I am an OMMP cardholder?
When ordering, put your OMMP card # and expiration date in the "Special Instructions" field and we will remove the OR Tax requirement for the transaction and make sure your amount due does not include tax.
+ Can I use my loyalty card # to get credit for delivery dollars spent?
YES! In the "Special Instructions" field, enter your loyalty card # and we'll apply the transaction to your loyalty points.
+ Am I allowed to tip my delivery driver?
YES! This is encouraged and you are able to add a tip to a credit card order or with cash upon delivery.
+ Why isn't my favorite item on the menu?
As new items are available or others are sold out, we'll keep this menu as up to date as possible. If you have questions about a specific product, give us a call at 541-636-3724.
+ Can I use this system to order from MOSS CROSSING and come pick it up?
Absolutely! Just change the setting from Delivery to Pickup and we can get your order ready for you in advance to avoid any possible waits at the shop during operating hours.
+ What is "Dutchie"?
Dutchie is an online ordering platform where users can type in their address, view dispensaries available in their area and place an order for delivery or pick up. Once an order is placed, the dispensary receives, confirms and prepares the order for pickup or delivery. If you need help with your order, please call us at 541-636-3724.